Turnaround Times & Fast track

PPL prides itself on speedy and reliable turnaround times. Fast track is an additional service offered for an even quicker return. (extra charge applies).  Times are based on complete orders received before 10am.

Standard Guarantees

We offer the following standard guarantees for all our custom made products

• Comfort Guarantee
  One adjustment for fit & comfort, e.g. trimming of sides and edges of orthoses within 3 Months of dispatch. This does not include stripping covers or adjustment to additions.

• Shell Fracture Guarantee
  One year guarantee against shell fracture for Podoflex, Podofirm, Flexifirm & Carbonflex orthoses.

• Posting Adjustments Guarantee
  One Small Posting adjustment for more suitable correction, e.g. adding to, or removal of existing rearfoot extrinsic postings within 3 Months of dispatch

• Materials & Workmanship Guarantee
  6 month guarantee to repair any orthotic device which has any defects relating to materials or manufacture.

Please note: We will manufacture what you order. If you order the wrong type of device or prescription, we will do our best to assist you, however we cannot accept liability for inappropriate prescriptions.

Special Fitting Service

Tick on the prescription form for this service, which is recommended for those patients requiring complex forefoot and midfoot additions. This service allows even greater flexibility in the customisation of your devices by having the device returned to you uncovered for a trial fitting. Once tested by the patient the devices can be returned for further alteration or finishing. This service allows 2 adjustments over a 6 week period. (Postal charges will be incurred)

Refurbishment Scheme

Tick on the prescription form for this service, when ordering the devices.

This service is only available for Carbonflex and Casted Orthotic devices.

The Refurbishment Scheme protects both the patient and practitioner from excessive financial costs of repeated refurbishments.

The scheme covers the following, in addition to the standard guarantees for a period of 2 years:

• One Minor Refurbishment:
  Recovering of devices, replacement or removal of heel, midfoot or fofefoot additions. New heel protectors, minor adjustments to exitsing posting. New base linings if required.

• One Major Refurbishment:
  Same as Minor Refurbishment plus: Reinforcement, replacement of heel posts, and reposting back to original prescription as far as possible.

Please Note*   The patient will not be able to contact us directly, and must return to their medical practitioner to avail

of this service. We will not under any circumstances deal with the patient directly.

Alterations

Alterations not covered by our standard guarantees can be undertaken, subject to an additional charge. This includes, changing the length of device, adding or removing additions and changing covers. We are willing to alter devices not manufactured by our company, however only on written instructions by the medical practitioner, and we disclaim any liability relating to these devices. Turnaround times vary, dependent upon complexity of work required and production scheduling. Please Note* All custom orthotic devices and alterations are not returnable for refund.